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SHIPPING AND DELIVERY

1. Preparation and shipping of products

2. Shipping costs

3. Customs tariffs

4. Express shipping

5. Track your order

6. Purchase invoice

7. Delays

8. What happens if I'm not in for delivery?

9. Damaged goods during transport

 

1. Preparation and shipping of products  

At Get a Lamp we are well aware of the importance of delivery times and make every effort to ensure that all orders for in-stock products are prepared and shipped in a maximum of 24 hours.

If any of the articles is not in stock at the time of order, we will request it from the manufacturer and your completed order will be prepared and shipped once the article arrives.

Once an order leaves our warehouses you should receive it within 2-4 working days, depending on the destination.

For the Canary or Balearic Islands, Ceuta, Melilla and countries outside the EU the delivery times may be extended by 24 to 72 hours.

The product details page displays the available unitsfor in-stock products well as the available Shipping options.
Information regarding the time required to prepare and ship your order is also displayed. In an order that includes more than one "shipping option", the delivery period will correspond to the longest of these options.

If you wish us to ship partial orders of in-stock products, please contact us to finalise details.

The shipping process is as follows:

  • Once your order has been received our team will make every effort to ensure you receive your articles as soon as possible.
  • Payment and the information provided (invoicing and shipping addresses) are validated.
  • Once validated, we package the product for shipping and request pick-up from the international transport company UPS, a company with proven solvency and experience in goods transport.
  • We usually wait until all articles are available in order to ship your order in one package.
  • Once your order leaves our warehouses you should receive it within 2-4 working days, depending on the destination. For the Canary or Balearic Islands, Ceuta, Melilla and countries outside the EU the delivery times may be extended by 24 to 72 hours.

 

2. Shipping costs

Shipping charges will vary according to the total order amount and the destination:

 

EUROPEAN UNION

  • FREE shipping cost for orders destination EU over 100 € (VAT excl.).
  • For orders under 100 € destination EU the cost of shipping will be 9.90 €.
 

CITIES ON EUROPEAN ISLANDS

  • Shipments with final destination cities on european islands are excluded from the standard shipping conditions above mentioned. Shipping costs for orders to destination european islands must be calculated according to the size and weight of the package. On that case, please contact with customer.service@getalamp.com
  • When goods are not shipped within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.


NON-EUROPEAN UNION 

  • For orders destination Switzerland, shipping cost is 29 € (VAT excl.)
  • For orders destination Norway, shipping cost is 70 € (VAT excl.)


OUT EUROPE

Shipping costs for orders to destination cities out europe must be calculated according to the size and weight of the package. On that case, please contact with customer.service@getalamp.com

 

3. Customs tariffs

If you request delivery outside the EU there is a chance you will be required to pay customs tariffs, which are not included in the shipping costs. 

If you have any doubts relating to product shipping from Get a Lamp, contact our Customer Services Dept. directly (customer.service@getalamp.com), where our staff will make every effort to offer satisfactory assistance regarding any queries you may have.  

 

4. Express shipping

Email our Customer Services Department ( customer.service@getalamp.com ) or call +44 (0) 20 34 99 56 12 BEFORE to place an order.
We will calculate the additional UPS EXPRESS charges, which will vary depending on size, weight and destination.


5. Track your order

 
One of our objectives is to ensure that the status of your order is available to you at all times. Our customer services department will inform you via email every time a change occurs in your order status, which may be one of the following:

  • Confirmation of reception
  • Preparation
  • Shipping
  • UPS Tracking code


From this point on you can track your order online up until the moment you have it in your hands.


6. Purchase invoice


You will receive your Get a Lamp purchase invoice by email within 24/48 hours of order reception.
If you require a copy of your invoice or you don't receive your invoice by email, please contact our customer services department (customer.service@getalamp.com) and we will resend it.

7. Delays


In some cases, for unforeseen reasons, manufacturers fail to deliver material to our warehouse within the usual/estimated time limit and it is possible that your order may be delayed.
In these cases our customer services department will try to offer alternatives that satisfy your requirements, be this shipment of partial orders, products of similar characteristics or any other helpful solution.
If your order is delayed more than expected, contact our customer services department as soon as possible and we will make every effort to offer the best solution.


8. What happens if I'm not in for delivery?


If you are not present at the destination address provided you will receive an email notifying you that the delivery service has called to the address but was unable to effect delivery.
If possible the delivery service will also leave a notification, so that you can contact UPS directly to establish a new delivery time or notify them of an alternative delivery address.
UPS will attempt to effect delivery once again the following day, and a third attempt at a later date. If the package cannot be delivered on the third attempt it will be returned to the UPS warehouse, where it will remain for 5 calendar days. In this case you will have to contact UPS directly in order to organise delivery to an address where you are sure you will be present. Otherwise you can call our customer services department, who will be pleased to offer assistance.

If you live in a remote area or an area with difficult access or you are not present on delivery the delivery service may leave the order at a "UPS collection centre" near the address provided, where it will be available for collection for a period of 7 calendar days.

If you have not received your order, or you have any queries or doubts, remember you can always contact our Customer Services Department at customer.service@getalamp.com.


9. Damaged goods during transport


At Get a Lamp we take every care in the preparation and packaging the goods, so problems of this nature are rare.

If, on opening your package, you find the goods are not what you ordered or have been damaged, please contact our Customer Services Department (customer.service@getalamp.com) as soon as possible and we will make every effort to find the quickest possible solution.